FAQs

Q:

If I store my documents off-site at your facility, when can I have access to them?
A:

MBA provides document access to authorized individuals 24 hours a day, 7 days a week, 365 days a year. We are the only document management company in our region that provides such extensive, secure access.

Q:

What is MBA's normal turn-around time for pickup and delivery? Is emergency service available?
A:

The typical turn-around time for a scheduled pickup and delivery is the next business day or later. Because MBA services medical facilities and other organizations that require more immediate access, we also offers Rush - Same Day delivery (generally within four hours of notification) and Emergency deliveries - after hours, weekends and holidays.

Q:

What steps have you taken to ensure the safety and confidentiality of my documents?
A:

MBA is fully bonded and insured with special provisions and protections regarding information confidentiality. All MBA employees are subject to background checks and are required to sign confidentiality agreements as a condition of employment. MBA facilities are alarmed and have computer controlled, zoned sprinkler systems for fire protection. No visitors are allowed on the premises unless escorted by an authorized MBA employee. Documents are stored in bar coded, non descript boxes. As a standard practice, MBA does not even disclose customer relationships without prior authorization. MBA customers can request that boxes or files are sealed and only viewed by authorized individuals.

Q:

Can I review my documents on site?
A:

Yes, documents can be reviewed on-site with advance notification. Typically, a simple phone call is all it takes.

Q:

Will you notify me when my documents are eligible for destruction?
A:

Yes, MBA mails monthly destruction eligibility notices based on your records retention requirements.

Q:

How much does it cost to store a box of documents with MBA?
A:

MBA customizes document storage and management to meet the needs of each customer. Call us at 1.800.983.5117 for a customized quote.

Q:

What type of inventory tracking system does MBA use?
A:

MBA utilizes a bar coding software system that enables us to know the precise location of every file or box under our management. Boxes or files are assigned a unique code.

Q:

How do I know that MBA employees can be trusted to maintain confidentiality?
A:

All MBA employees are subject to background checks and are required to sign confidentiality agreements as a condition of employment. MBA hires reputable employees we can trust to maintain the high level of professionalism and customer service our customers expect. MBA employees are bonded and insured. Ongoing training and supervision ensure that our employees continue to meet MBA confidentiality standards.

Q:

How secure is MBA's shredding operation?
A:

MBA shredding is confidential, secure and convenient. Our on-site mobile shredding service at your place of business entails locked bins that are dumped into the container of the mobile shred truck and shredded without ever being touched or viewed by anyone. Our off-site commercial shredder is in an alarmed facility staffed by bonded and insured MBA employees. Documents are transported in sealed bags in locked vehicles. You have the option of personally viewing your document shredding or using video surveillance, but most customers are more than assured by MBA's reputation and the Certificate of Destruction we provide.

Q:

What are the advantages of outsourcing my document destruction?
A:

MBA document destruction can save you time and money. Our commercial shredding equipment can shred up to 4,500 pounds per hour. We can shred in minutes what your staff would take hours or days to shred. The time we save your staff can be put to more meaningful and profitable work. Outsourcing document shredding reduces or eliminates internal viewing of confidential documents by unauthorized individuals. High volume shredding is more than most in-office shredding solutions can handle. Save your shredder for the few sheets at a time and let MBA handle the thousands of sheets at a time. Your shredder will last longer and you will have less mess to clean up.

Q:
How much storage space does MBA have?
A:

MBA has nearly 30,000 square feet of storage space available to meet your document and data management needs.

Q:
Do you accept credit cards?
A:
MBA accepts either Visa or MasterCard.
 

Other questions to be answered in the near future (for immediate answers call 1.800.983.5117)

1994 Plaza Dr. • Benton Harbor, MI  49022 • 269.926.4100 • (toll free) 800.983.5117 • Fax 269.926.4101

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