Metro Business Archives

FAQs

If I store my documents off-site at your facility, when can I have access to them?

MBA provides document access to authorized individuals 24 hours a day, 7 days a week, 365 days a year. We are the only document management company in our region that provides such extensive, secure access.

Can I review my documents on-site?

Yes. Documents can be reviewed on-site with advanced notification. Just give us a call to schedule your arrival!

What is MBA's normal turn-around time for pickup and delivery? Is emergency service available?

The typical turn-around time for a scheduled pickup and delivery is the next business day or later. Because MBA services medical facilities and other organizations that require more immediate access, we offer:

• Rush Delivery - same day service, usually within 4 hours of notification
• Emergency Delivery - after hours, weekends and holidays

How can Metro Business Archives ensure the safety and confidentiality of my documents?

MBA is fully bonded and insured with special provisions and protections regarding information confidentiality. All MBA employees are subject to background checks and are required to sign confidentiality agreements as a condition of employment. MBA facilities are alarmed and have computer controlled, zoned sprinkler systems for fire protection. No visitors are allowed on the premises unless escorted by an authorized MBA employee. Documents are stored in barcoded, non-descript boxes. As a standard practice, MBA does not disclose customer relationships without prior authorization. MBA customers can request that boxes or files are sealed and only viewed by authorized individuals.

Can MBA notify me when my documents are eligible for destruction?

Yes. MBA mails monthly destruction eligibility notices based on your records retention requirements.

How much does it cost to store a box of documents with Metro Business Archives?

MBA customizes document storage and management to meet the needs of each customer. Contact us for a customized quote.

What type of inventory tracking system does MBA use?

For all documents stored at MBA's facility, a barcoding software system is utilized that enables us to know the precise location of every file or box under our management. Each boxe or file is assigned a unique code. See Document Storage and Mangement for more information.

How secure is MBA's shredding service?

Metro Business Archives shredding process is confidential, secure and convenient. Our on-site mobile shredding service at your place of business entails locked bins that are dumped into the container of the mobile shred truck and shredded without ever being touched or viewed by anyone. Our off-site commercial shredder is in an alarmed facility staffed by bonded and insured MBA employees. Documents are transported in sealed bags in locked vehicles. You have the option of viewing your documents being shredded in person. However, most customers are more than assured by MBA's reputation and the certificate of destruction we provide.

What are the advantages of outsourcing my document destruction?

MBA document destruction can save you time and money. Our commercial shredding equipment can shred up to 4,500 pounds per hour. We can shred in minutes what your staff would take hours or days to shred. The time we save your staff can be put to more meaningful and profitable work. Outsourcing document shredding reduces or eliminates internal viewing of confidential documents by unauthorized individuals. High volume shredding is more than most in-office shredding solutions can handle. Save your shredder for a few sheets at a time and let MBA handle the thousands of sheets at a time. Your shredder will last longer and you will have less mess to clean up.

How large is MBA's storage facility?

MBA has nearly 30,000 square feet of storage space available to meet your document and data management needs.

Do you accept credit cards?

MBA accepts either Visa or MasterCard. If you are an existing client, please visit our Make a Payment page to conveniently make a payment to MBA through our website.